• Customer Care Team:

Our skilled and talented team at Souq Bab Al-Madinah is dedicated to serve all our clients’ needs through positive and friendly interactions with guests, shoppers and clients. Our customer care desk is available on the B2 floor. Our customer care team responds to inquiries, complaints and suggestions.

• Handicapped Facilities:

We are committed to providing access to all members of our community, our entrances, parking spaces and facilities are all accessible. For further assistance, please contact the Customer Care Desk at B2 floor.

• Security:

We provide full security services for the facility, stores and in-mall. For assistance, our Security Team is located on the B2 floor

• Lost & Found Assistance:

For assistance, visit our Customer Care Desk at B2 floor

• Prayer Rooms for Men & Women:

Prayer Rooms & Washrooms are available in the B2 floor.

• Baby Changing facilities:

Baby changers are available in the toilets facilities on all floors.

• The Souq Clinic:

Available at B2 floor.  Our general safety team are experienced and certified nurses and will provide assistance wherever and whenever needed.

• Seating Areas:

To offer you the utmost comfortable are for you and your family we have fully designed thematic areas located on the ground floor:

1. Palm trees Area
2. Fountains Area
3. Lemon Trees Area
4. Olive Trees Area

• Taxi Drop Off/Pick Up:

Our tented lane and waiting area for taxi pick up and drop off is available at the GF Floor